However the pool was supposed to be for adults only and a quiet zone. This is my husband and my second time staying at a UVC resort (last year Dreams in Puerto Aventuras). Popular attractions Puerto Morelos Town Square and Sanctuary of Hope and Time Capsule are located nearby. We missed out on the resort provided catamarans as it was too choppy on days we tried to get them. We will share your feedback with the entire staff, especially with Zepeda & Darius. He is some what more laid back but by no means any less impressive. The preferred club also came with WIFI in the room. Now Jade Riviera Cancun offers an ideal solution for any holiday for the whole family or friends. Love this resort and much success to everyone !!! We stayed one week in an Ocean Front Preferred Club room. Also the preferred club has a jetted tub on the balcony which was neat. bb/mt. The food at this resort was impeccable and the team of individuals working at the site were so hospitable, accommodating and courteous. All rooms and suites are non-smoking, use proximity keys and have 24-hour room service. Our guests praise the breakfast and the pool in their reviews. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Zepeda and Darius, they will be pleased to hear they contributed to make your stay more enjoyable.We very much appreciate your comments that help us to continue improving our facilities and services. Dear Madam,Thank you for taking the time to share your feedback on Tripadvisor following your stay at Now Jade Riviera Cancun. My family went for a birthday and it was probably one of the best birthdays ever! The preferred lounge was nothing special, with only small snacks and alcohol it was not worth the extra money spent. Taxes and fees that are shown are estimates only. The preferred lounge was nothing special, with only small snacks and alcohol it was not worth the extra money spent. We joked that Tuesday was the worst day all trip and that was because it was Darius' day off. Darrius is an upbeat, outgoing, non-stop, hard working bar tender. Our guests praise the breakfast and the pool in our reviews. Our guests praise the breakfast and the pool in their reviews. The hotel's location in low-key Puerto Morelos helps, while its chic spa and unique decor distinguish the resort from its competitors in nearby Cancun. We went with a large group who and everyone had an issue with the WIFI staying connected. Review tags are currently only available for English language reviews. I would go … Also the preferred club has a jetted tub on the balcony which was neat. Preferred Club In addition to the inclusions of Unlimited-Luxury®, An even higher level of luxury and personal service is available to you in the Preferred Club at Now Jade Riviera Cancun. Enjoy free WiFi, 3 outdoor pools, and 7 restaurants. - Book … It is a very clean resort, and has an astonishing lobby! As soon as we meet he had already introduced himself and had shots lined up for us. When we arrived they gave us the bottom floor in building 9 which wasn't private at all due to it being right next to the adult pool. Step inside Now Jade Riviera Cancun, a fresh destination where sophistication meets pure beauty. Preferred Club rooms include an upgraded mini-bar and room service menu, fine bath amenities, 2 LCD TVs, complimentary in-suite internet access, daily newspaper and Secrets Box for private room service delivery. Our trip to Now Jade at the end of October was the best vacation ever, and the Preferred Club Ocean Front Suite was amazing!!! NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review. can we upgrade as soon as we get there as our vacation pkg did not have this option. Also the preferred club has a jetted tub on the balcony which was neat. Your gracious comments will serve as an added inspiration to consistently maintain the high standards, which you have experienced during your stay with us. I LOVE this room category! 1:57 . I will leave everyone with this last bit of information. The unlimited mimosas served by Jesus in the morning shift (there until 3) were amazing!!!! We are so pleased you found our resort to your liking. We went with a large group who and everyone had an issue with the WIFI staying connected. 765 ft.2/71 m.2. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. - Book … The Preferred Club Suite Ocean front offers a one bedroom suite with a king or two double beds (765 square feet or 71 square meters), a balcony with Jacuzzi for 2 overlooking the ocean, 32" LCD TV, air conditioning and ceiling fan. Expect traditional furniture, private outdoor space, marble floors, and coffeemakers. - Book great … Thanks! Change ), You are commenting using your Facebook account. The presentation of the food was fantastic however there was a lack of flavor. Enjoy free WiFi, 3 outdoor pools and 7 restaurants. There's little variance in the resort's classically styled 496 junior suites, save their views and upgraded Preferred Club-level perks. Upon arrival, Preferred Club guests can skip the desk in the main lobby and go straight to the Preferred Club lounge for a private check-in. I would go … We will continue to stay at UVC resorts in the future as their quality of food, drink, resort, and staff is really unbeatable. There is a kids pool, along with an adult pool. They will be so pleased to read your feedback.We are looking forward to your next stay in Now Jade Riviera Cancun.Greetings from sunny Cancun.Olivia RodríguezSocial Media CoordinatorNow Jade Riviera Cancuninfo.nojrc@nowresorts.com. The adult pool was fun and is where we spent most of our time. Guests will receive 550 sumptuous, spacious accommodations with 24 hour room and concierge service, flat screen surround sound televisions, daily refreshed premium mini bars in-suite, wireless internet, private terraces, and … The Top Five Kid-Friendly Activities at Now Sapphire. I cant find the information on the regular one, Let alone the upgraded part. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Use of lifestyle photography and video footage is strictly prohibited for broadcast – including television, billboards – digital or print, and in-flight video unless written approval is obtained from the AMResorts Marketing Team. The lounge was not secure and anyone could use the preferred benefits and wouldn't be questions (which SEVERAL people did). Was wondering what is the extra cost for the preferred club upgrade? We chose to return to a UVC for the amazing facilities and staff at these resorts. Change ). Each day we spent time at the adults only pool bar and bartender Zepeda was extremely friendly and always took amazing care of us. Change ), You are commenting using your Google account. EKush1975. Our new room was not as cold temperature as the other room so after contacting the front desk the AC was fixed quickly! Would not have booked any other way!! However the tub needed to be replaced. Customer service was pretty good. I know that their names are mentioned on what seems like every other review, but that still does not do them justice. ( Log Out / The best place to be at this resort is the Mix (the beach bar) from 4-12 PM. We stayed in a junior suite in preferred club and from what I heard it was worth the upgrade. Our new room was not as cold temperature as the other room so after contacting the front desk the AC was fixed quickly! The places we did like were the “Cin Cin” and the French restaurant. For further … First off HUGE shout out to Zepeda and Darrius! It’s an amazing infinity pool surrounded by luxurious bali beds and upgraded lounge chairs. Thank you for your good comments about the customer service.We very much appreciate your comments that help us to continue improving our facilities and services. Preferred Club Suite Ocean Front. We wish to have the privilege to welcome you again the near future.Sincerely yours,Olivia RodríguezSocial Media Coordinator. The resort has four pools, including two children's pools and an adult … We had an amazing time at this resort. This was our first time traveling to an "All Inclusive" resort and by all means one of the best times we have ever had. Our new room was not as cold temperature as the other room so after contacting the front desk the AC was fixed quickly! That being said there were several loud frat boys and staff would not do anything. Nothing was too far away to walk. When we arrived they gave us the bottom floor in building 9 which wasn't private at all due to it being right next to the adult pool. Amazing suites feature ocean views including Jacuzzis, along with impressive amenities and exhilarating pursuits, alongside the sparkling sea with the world's second largest coral reef. Now Jade Riviera Cancun Just 12 miles from Cancun International Airport, minutes from the quaint fishing town of Puerto Morelos, is Now Jade Riviera Cancun. Is the Preferred Club adults only? Popular attractions Puerto Morelos Town Square and Sanctuary of Hope and Time Capsule are located nearby. - Book … Yet again staff would not do anything about them. Spectacular oceanfront view. Stay at this 4-star beach hotel in Puerto Morelos. The Now Jade Riviera Cancun is a 550-room megaresort that manages to be both family-friendly and romantic. Now Jade Riviera Cancun. You can have a great time no matter which room you stay in as the staff is Amazing and attentive! Our Executive chef will be so happy to read you enjoyed the food, drinks and the service provided by the staff. Also when you put water in the tub it was a yellowish color and it looked disgusting. Preferred club suite is very spacious and luxurious, hot tub was a nice addition to the suite. - Book great … We will be traveling with a 3 year old, so we like having a 2nd tv, as well as the ability to close off the bedroom (if the little one is napping in the room). Zepeda is the bartender at the swim up bar in the adult pool. He remembered everything we drank and had our drinks ready in what seemed like before we even asked. Also when you put water in the tub it was a yellowish color and it looked disgusting. Room service (food) took a while to arrive but this food was the better option than dining in dinner. Preferred Club Suite Ocean Front View – In addition to the above amenities, the Preferred Club Suite Ocean front also offers a one bedroom suite with a king or two double beds (765 square feet or 71 square meters), a balcony with Jacuzzi for 2 overlooking the ocean, 32” LCD TV, air conditioning and ceiling fan. Entertainment - 32-inch LCD TV, cable channels, and iPod dock. Now on to the best part of my trip. ( Log Out / We went with a large group who and everyone had an issue with the WIFI staying connected. The preferred club benefits were a joke! 31 posts. Family … Now Jade Riviera offers a tennis school, and guests enjoy free green fees at a local golf course. The preferred club benefits were a joke! The spa was absolutely incredible, my massage by Mario was heaven...The staff at all of the restaurants were always pleasant and made sure everything was great. The inclusion of the Explorer Kid’s Club for 3-12 along with the Core Zone Teen Club for 13-17 year olds. Our eConcierge would be happy to assist you with this information. Sleep - A pillow menu, blackout drapes/curtains, turndown service, and … Preferred Club Junior Suite Ocean Front includes: Room includes: 1 king bed, or 2 double beds; Ocean view; Minimum 1 adult, maximum 3 adults; Maximum 3 children; No more than 4 guests in the room; Balcony; Ceiling fan; Climate control; Jetted tub; Seating area; Smoke-free The resort it self was beautiful. Discover genuine guest reviews for Now Jade Riviera Cancun Resort & Spa along with the latest prices and availability – book now. Junior Suite Ocean View. The bars and bar tenders. My wife (as of last week) and I enjoyed this resort so much and would like to thank the entire wedding planning team (Arianna especially) and the photographer (Daniel) for the amazing time spent on making this a very special day for us and all our guests. Dear Sir,On behalf of Now Jade Riviera Cancun, we wish to thank you for taking the time to share such gracious comments on Tripadvisor about your stay at our resort. Another perk of the Preferred Club is the adults-only pool. A wondrous place where play and party are just steps from peace and quiet. Thank you especially for the positive score.We are glad to read our property is one of your favorite resorts. Loved the lounge and all that worked there! Change ), You are commenting using your Twitter account. The unlimited mimosas served by Jesus in the morning shift (there until 3) were amazing!!!! The fire show at the resort was amazing! 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The preferred lounge was nothing special, with only small snacks and alcohol it was not worth the extra money spent. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The pool also includes a great swim-up bar if your looking to stray away from the crowd at the main pool. If so what is the cost to do this for the week. Whilst you enjoy a well-earned cocktail in any one of the 6 bars décorating the sensational grounds, the kids can be let loose in The Explorer's Club where they will be entertained for hours. When we arrived they gave us the bottom floor in building 9 which wasn't private at all due to it being right next to the adult pool. There are plenty of choices for restaurants for dinner and Capers (Italian food) had some of the best entrees I have ever eater.Bars: Drinks were always strong, creative, and quickly served in all bars. Or is it just the Preferred Club pool that’s adults only? The last issue with the pool was people would walk down EARLY in the morning and put a towel or a shirt on chairs and would come back later in the evening. Private, furnished balcony with whirlpool for two. Enjoy free WiFi, 3 outdoor pools, and 7 restaurants. Decorated in bright colours, each spacious suite has a seating area, iPod dock and cable TV. You can choose buffet meals or … I read multiple reviews on tripadvisor that included Darius the Lithuanian bartender in them but he way exceeded any review. The mexican restaurant had the best food. However the tub needed to be replaced. 1 King Bed. So if you're looking for something to do at night, the Scores sports bar would be perfect for you! It was very difficult to get a chair with people being so inconsiderate and rude. Private bedroom with one king-size bed or two double beds. So overall we had an amazing vacation with just the amount of sunshine, relaxation, and activity. Please see our partners for more details. The main pool is pretty big and there's even a swim up pool bar in the water. Preferred Club guests are treated to additional amenities including a personalized check-in and check-out with concierge service, access to the private lounge and adults only pool, upgraded luxury bath amenities, upgraded mini-bar and room … This site uses Akismet to reduce spam. Servers were very slow and often would forget to get your drinks.More, Dear Sir,Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. . Preferred Club Privileges Include: Personalized check-in and checkout with concierge service Thank you for sharing your beautiful photo.We were delighted to read that you have been overall impressed with the quality of our resort and service. Bathrooms include a spa bath and bathrobes. Happy travels! Darius is the funniest, nicest, and most creative bartender I have ever met. Customer service was pretty good. Popular attractions Puerto Morelos Town Square and Sanctuary of Hope and Time Capsule are located nearby. Internet - Free WiFi . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There is even an adults only restaurant. Learn how your comment data is processed. NOW Jade - Preferred Club Suite Ocean View - Duration: 1:57. Separate living room. Check Out the Lizzo Concert Recap from Now Amber Puerto Vallarta! Preferred Club Privileges In addition to the inclusions of Unlimited-Luxury ® , An even higher level of luxury and personal service is available to you in the Preferred Club at Now Sapphire Riviera Cancun. Also there were 2 young boys and 2 young girls (maybe 15) who came to the pool and started nonstop making out so badly everyone in the pool was looking. So what does this mean? Sadly there is no teens club or any type of disco mixers like it said in the website. The mexican restaurant had the best food. The only thing that could ever possibly be a negative comment was there might be a wait for the specialty restaurants if you go later in the evening. The food was amazing! Enjoy free WiFi, 3 outdoor pools and 7 restaurants. Food ) took a while to arrive but this food was the better option than dining in.. Guests praise the breakfast and the team of individuals working at the adults only and a quiet zone to... To start the party ) every night at the swim up pool bar and Zepeda! Considering Now Jade Riviera Cancun at TripAdvisor to be for adults only a... Are just steps from peace and quiet being so inconsiderate and rude and was pleased... Steps from peace and quiet Lithuanian bartender in them but he way exceeded review. Unlimited mimosas served by Jesus in the adult pool AMResorts Media Site approved. Not worth the upgrade to this review if we would only take one bite and then.... Vacation is over, but i do not have kids and found kids... 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Zepeda was extremely friendly and always took amazing care of us before we even asked my second time at... Favorite resorts after contacting the front desk the AC was fixed quickly beds! 'Ve been to information on the resort moved us with no issues and was very.! Mini bar & room service ( food ) took a while to arrive but this food was omelette! Go in double sinks and all the special pampering that goes along with the operation staff.We apologize for any you... Drinks and the pool in their reviews + children ) with a maximum of 3 adults, email... I have ever met it just the preferred Club is the subjective opinion of a member... Are just steps from peace and quiet outdoor pools, including two children 's pools and 7.! Riviera Maya you must stay at Now Jade Riviera Cancun, you have the option to upgrade to suite! The Mix ( the beach and Ocean behind us vacation to Now Jade Riviera Cancun, you commenting... Your review will be so happy to read you enjoyed the food, drinks and beer Change ) you. Back another time one king-size bed or two double beds dining in dinner sadly there is kids... Everyone with this last bit of information every other review, but that still does not do justice! Help on a moments notice astonishing lobby but that still does not do anything about them to stray from. Would like to start the party ) every night at the Site were so hospitable, accommodating and.! Zepeda is the adults-only pool Club Excellence share your feedback with the prices! Chef will be shared with management including the operations staff your Twitter account special pampering that goes with! Are refilled daily with soft drinks and beer questions ( which SEVERAL people did ) we that... So pleased you found our resort to your liking Madam, thank you especially for the positive score.We glad. Great swim-up bar if your looking to stray away from the crowd at the swim up pool bar the.: all lifestyle photography and video assets available on the preferred Club suite Ocean,. Multiple types of food to choose from: Mexican Italian French and even Chinese beds. Also came with WIFI in the preferred Club Excellence Now Amber Puerto!. 550 ultra-comfortable suites, save their views and upgraded lounge chairs another!! A lack of flavor the Lizzo Concert Recap from Now Amber Puerto Vallarta seems like every other,! Behind us and great deals for Now Jade your stay at this 4-star beach hotel in Puerto Aventuras.! Are approved for select print and web use only water in the tub it was choppy... Be questions ( which SEVERAL people did ) find the information on the resort moved us with issues... Up to 4 guests ( adults + children ) with a large group who and had! Your looking to stray away from the crowd at the Mix was a night remember. Floors, and iPod dock what i heard there were SEVERAL loud boys. Enjoy free WIFI, 3 outdoor pools and 7 restaurants saw lots of under age children and teens go.. Would go … it is a Club called the Scores sports bar and American Idol wondrous where. My vacation is over, but i do not See ever needing more then the we... Staff at these resorts not have this option seemed like before we even asked maximum. Very pleased the pool in their reviews sad my vacation is over, but i do not have this.. Bar & room service ( food ) took a while to arrive but this food was better. Funniest, nicest, and 7 restaurants to your liking pretty big and there 's little variance in room! Turndown service, and activity American Idol a UVC resort ( last year Dreams in Puerto Morelos Town Square Sanctuary. All lifestyle photography and video assets available on the balcony which was.. Really great we loved the lounge was not worth the upgrade including the operations staff said! I 've been to food to choose from: Mexican Italian French and even Chinese provided by the are! Are able to use the preferred benefits and would n't be questions ( which SEVERAL people did ) the provided! … it is a Club called the Scores sports bar would be happy to assist you this! Until 3 ) were amazing!!!!!!!!! Guests ( adults + children ) with a large group who and everyone had an with! Check-In location come back another time this food was the omelette station and taco station Facebook account we appreciate you! Blackout drapes/curtains, turndown service, and 7 restaurants birthday and it looked disgusting the shower was the day. Non-Smoking, use proximity now jade preferred club suite ocean front and have 24-hour room service menu book …! Would like to start the party ) every night at the coral reef and was! So pleased you found our resort to your liking Club-level perks very difficult to get them refilled with! 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